WELCOME TO OUR

SUPPORT CENTER

FAQ

Does the new Samsung Galaxy S8 work with the Avegant headset?

Yes, the new Galaxy S8 does work with the Avegant headset.

Please note: There is currently a bug where you might get crackling or distorted audio. To fix this all you would need to do is turn the Avegant headset off then back on. In our testing this resolved the issue - we are looking into a more permanent fix.

How can I contact Avegant?

General corporate line:

Main corporate office line ( Non-Support ): 1-650-457-1010

For support:

Submit a ticket ( Fastest Response Time )
Chat ( lower right corner of support page )
Support line (Support calls only - If RMA related it's best to put in a ticket so everything is documented): 1-800-270-0760

Support hours:

M-F 8am-5pm PST

Closed weekends.

Is the Avegant headset available internationally?

Yes, it is available internationally. We have greatly expanded the number of places where you can purchase the Avegant video headset.

To see our full list of re-sellers please check out our " Where to buy " page.

If you don't see your country listed you might be able to get the unit shipped to you from a neighboring country. Please check with that re-seller first though. We are always adding new countries. We hope to see in your country soon.

How can I tell what adapter I need to play media?

Please check out our online adapter guide to see what adapter you need for your device.

For example:

iOS Devices require the Apple Lightning to HDMI Adapter.
Most Android devices require the C2G to HDMI adapter.

Both adapters can be found on our store or any electronics store.

For a full list of compatible devices and needed adapter please download the attached compatibility list.

I lost a nosepiece - what can I do?

Please contact support through our support channel to facilitate a replacement.

What comes in the retail box with the Avegant video headset?

What is in the box with your Avegant video headset:

Four Interchangeable Nose Pieces
Optional Headstrap
Lens Cover
Soft Carrying Bag
HDMI Cable
USB Cable
QuickStart Guide, Warranty & Safety Sheet

Note: Depending on what phone or media device you will be using you might need an additional adapter.

Please check out our online adapter guide

For example:

iOS Devices require the Apple Lightning to HDMI Adapter

Most Android Phones require the C2G MHL to HDMI adapter

Both adapters can be found on our store or any electronics store.

Will I need to wear glasses with the Avegant video headset?

No, and it's also not recommended. The Avegant video headset accommodates a wide range of prescriptions as well as pupillary distances.

You can rotate and move the eyepieces in the Avegant video headset adjust from +1 to -7. At this point we cannot account for astigmatic eyesight.

Why can't I find the Avegant app in the app store?

Avegant previously used the app for firmware updates. But, as we have not had firmware updates recently, the app has been discontinued.

I just bought my Avegant Headset and don't have access to the latest firmware update - what do I do?

Your Avegant Headset is ready to use out of the box. You do not need the Avegant app for your new headset as no new features were pushed out and no major changes made. The Avegant Headset will function normally without the update.

Can I use the Avegant video headset while charging?

Yes, you can. Just plug your Avegant video headset to any USB charger or USB port on your PC/Mac.

Please note: Plugging in USB power and turning on Avegant video headset right away may cause your headset to turn on into a non-functional state as the the MCU needs 2-3 seconds after USB insertion to turn on to start charging.

Workaround
Wait 2-3 seconds after plugging your Avegant video headset (into the USB ) before you it on.

Is the Avegant video headset a Virtual Reality device?

Our Avegant video headset is not a virtual reality device. Most VR devices are fully immersive where a person wearing a virtual reality headset is fully immersed into an environment where they see realistic images, sounds and other sensations that replicate a real environment and simulates their physical presence in that environment.

The Avegant video headset is distinctly not VR since it is not fully immersive. With our device you are immersed into what you are seeing on the headset but still aware of your surroundings. You are able to see up and down but still enjoy an immersive experience without shutting out the rest of the world around you.

Does the Avegant video headset work with 360° content?

Not at this time. On-board head tracking will allow the Avegant video headset to work with 360-degree content in the future. Sign up for our newsletter on our website to stay up to date on updates.

How do you enable 3D mode on the Avegant video headset?

Be sure the content is 3D content.

Hold the top (up) button on the left side ear can for 2 seconds. If enabled properly you should now see the change from two side by side images to one 3D image.

Please Note:
3D videos must be side-by-side in 720p format. You can test videos by searching “3D SBS 720” or 3D side by side 720” on YouTube.

Can the Avegant video headset harm my eyes?

No, the light source is simply a safe, low-powered Light Emitting Diode (LED). The micro mirror array and optics together create a unique image with a very comfortable and natural feeling.

Does the Avegant video headset support 3D Blu-Ray movies?

No, 3D blu-Ray movies play at a default 1080P resolution and cannot be down-scaled. Our Avegant video headset only supports up to 720P resolution.

What is the screen resolution on the Avegant video headset?

720P on each eye.

Where can I buy the Avegant video headset?

In North America:

Online:

Amazon

Europe:

Online:

Amazon Germany
Amazon Italy
Amazon France
Amazon Spain
Amazon UK

Asia:

Online:

Lian Luo

Note: If your country or region is not on this list you still might be able to order an Avegant video headset through a re-seller who is close to you. Please check with your closest re-seller though to be sure.

For a full list of domestic and international re-sellers please check out our where to buy page.

Does the Avegant video headset have noise cancelling?

No, the Avegant video headset does not have noise cancelling capabilities. However the ear can housing does provide enough isolation to hear great audio from it. We spent a long time studying and perfecting our audio signature to create a sound profile that’s on par with the video quality.

How long does it take to fully recharge the battery?

About 3 hours.

KNOWLEDGE BASE

Warranty / Return policy
Warranty repair policy

If a defect arises during the Warranty Period, Avegant will, at its option, (1) repair the affected Product at no charge using new parts or parts that are equivalent to new in performance and reliability, or (2) exchange the affected Product with a functionally equivalent Product that is new or formed from new and/or previously used parts that are equivalent to new in performance and reliability.

Follow these steps for a return of a Product under this warranty policy:

  1. To return an Avegant Product you MUST have an RMA number. Please visit support.avegant.com to contact our Support team (by phone or sending us a message) to initiate the return process and obtain a Return Material Authorization (RMA) number. A pre-paid shipping label will be provided for U.S. returns. Costs of shipping outside the U.S. will be paid by customer.
  2. Pack the Product and all accessories in their original packaging and mail them in a sturdy box to ensure the Product will be returned without damage. Be sure to include the RMA number in the packaging.

    3.Once the Product is received and verified, you will receive a confirmation email with the details of your replacement or repair.

    If you are in need of repair or replacement of your Avegant video headset please submit a ticket through our support channel.
Avegant store return policy

Returns Within 30 Days of Purchase

You may return your product for a refund for up to 30 days from receipt.

To be eligible for a refund, your Product must be in the same condition that it was in when you received it. It must also be in the original packaging and include all accessories in the same condition they were in when you received them.

Follow these steps for a return of a Product within 30 days of purchase:

  1. To return an Avegant Product you MUST have an RMA number. Please visit support.avegant.com to contact our Support team (by phone or sending us a message) to initiate the return process and obtain a Return Material Authorization (RMA) number.
  2. Pack the Product in its original packaging and mail it in a sturdy box to ensure the product will be returned without damage. Be sure to include the RMA number in the packaging. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  3. Once the Product is received and verified, you will receive a confirmation email. If all is in order, any refund will be processed and a credit will be applied to the original method of payment within 2 weeks.

    Excluded Items

    The following items are not subject to this Return Policy:
    • Gift cards
    • Downloadable software products
Warranty information

Avegant Products are warranted against defects in materials and workmanship for a period of one (1) year from the date of original retail purchase (if purchased from a retailer or authorized reseller) or one (1) year from the date of shipment (if purchased directly from Avegant) (“Warranty Period”) when used in accordance with the applicable usage documentation. No warranty is provided for used products or products purchased from an unauthorized reseller.

This warranty excludes normal depletion of consumable parts unless failure has occurred due to a defect in materials or workmanship. Damage resulting from abuse, accident, modifications, unauthorized repairs, or other causes are not defects in materials and workmanship. No other person is authorized to modify this limited warranty.

Some states and countries do not allow limitations on how long such warranties, conditions, and/or implied terms may last, so the limitation described above may not apply to you. This warranty is offered in addition to rights and remedies conveyed by consumer protection laws and regulations that cannot be statutorily waived, and does not affect your applicable statutory rights.

Device
Avegant video headset tech specs

TECH SPECS

Resolution - 1280x720p per eye; 2 million micromirrors
Aspect Ratio - 16:9
Field of view - 40° diagonal
Video & Audio Input - microHDMI
Audio-Only Input - 3.5mm TRRS (standard AUX)
Frequency Response - 20Hz-20kHz
Dynamic Range - 95 dB
Battery Life - Up to 4 hours video playback, unlimited passive audio
Battery Type - Li-lon, Integrated
Battery Capacity - 2060mAH
Charging Port - microUSB
Diopter Adjustment - +1 to -7 range
Headtracking - 9 Axis IMU
3D - Supports 720p side by side (SBS) content
Updatable Firmware - For enhanced features and capabilities

Getting the best fit with your Avegant video headset

Getting the right ergonomic and optical fit with the Avegant video headset is very important to get the best visual experience. Here’s a guide to walk you through the process for best comfort and optical performance.

Selecting the right nosepad

Remove all nosepad’s from the Avegant video headset
Turn on Avegant video headset and turn on the test screen
While holding the Avegant video headset with your thumbs, adjust the IPD sliders and position the headband until you can see all four corners of test screen image. Supporting the headband with the edges of your thumbs, use thumb and forefinger around the headband to focus the lens by turning them clockwise or counter-clockwise.
Try all nosepads including the gel insert to find the most comfortable one which keeps your eyes in the right position to see all four corners of the screen.
If none of the nosepads seem to work, insert the gel insert nosepad (stock rubber piece) turn the adjustment dial until is is tightly inside the headband then attach the headstrap. Adjust the headstrap length and position on your head (it swivels backward) until it holds the Avegant video headset firmly on your head.

Headstrap

Install headstrap to Avegant video headset - hold the headstrap in your right hand so that the end swivels downward; This ensures that it will be installed in the correct direction. The ends of the headstrap are also labeled “L” and “R.”
Pickup the Avegant video headset, and cradling the left headphone in your left hand, push the left end of the headstrap into the headstrap slot in the top of the headphone until you hear a “click.” Do the same on the right side.
Check that the headstrap swivels backward away from the front of the Avegant video headset.
With the headstrap in vertical position, undo the adjustment fastener and place the Avegant video headset on your head in video position. Tighten the headtrap so it fits snugly and the headphones sit right over your ears.
Adjust the optical adjustments and nosepad height if necessary.
Check for comfort by evaluating any reduction of pressure from the nosepad, try swiveling the headband to different positions on your head, adjusting the strap each time to try to find the most comfortable fit.

Power
Beeping sound coming from my Avegant headset

It means your battery is running low. Your device will shut down automatically when the battery gets very low. Plug into a power source to charge.

Checking battery levels on your Avegant video headset

There are two ways to check the battery level on the Avegant video headset:

  1. The easiest way but not the most accurate to check battery levels is to push the power button to the upper (top) position for a second or two. You will see the LED color. The colors mean:

    Red (20% or lower battery left)
    Yellow (20%-80% battery left)
    Green (80% or more battery left)
  2. The most accurate way is to connect via Bluetooth to your Avegant app. When connected you will see the exact percentage that the battery has left.
Charging your Avegant video headset

Out of the box, your device will come with the battery partially charged; please fully charge it before initial use. The battery level and charging LED indicators will be the most accurate after the battery is completely discharged and recharged one time.

To charge the device, plug the included black micro USB cable into the micro USB port on the left ear can and the other end to a USB wall charger or PC. Note that some PCs will take longer to charge the unit than a wall charger, and some PCs will not charge the device if the PC is running on its own battery power. It should take about 2 hours to fully charge the battery from a wall charger after an initial power cycle has run.

Media content
Avegant video headset compatibility list

Updated 6/19/2017
Revised April 24th, 2017
Avegant Device Compatibility Chart

This document contains important information about device, content and application compatibility with the Avegant headset. It will be updated as more test cases are added and executed. If your specific device does not appear here, you may try the suggested adapter and notes for a similar device.

Avegant Device Compatibility Chart

What type of 3D media does the Avegant video headset support?

Two types of 3D media are currently supported on the device:
Half Frame Side-by-Side 3D
Uses the top button on the left ear can to enable stereoscopic half-frame side by side 3D mode. This mode takes standard 1280 x 720 content and stretches it to fill both screens. No special source is required, however the content must be formatted to appear side-by-side when viewing through a standard screen.
Full Frame Side-by-Side 3D
Full frame stereoscopic 3D (or frame packed 3D) is also supported and automatically recognized by the hardware. This mode automatically handshakes and displays when the HDMI cable is plugged into a 3D source and 3D content is played; no special button press is required and the half-frame 3D button is disabled in this mode.
Important note: A suitable 3D frame-packed source is required in order to properly receive stereoscopic content. Both the Playstation 4 and Windows 10-based PCs with recent NVidia GPUs can output frame-packed 3D.

PC / PS 4 3D gaming with head tracking

There are games on PC and Playstation 4 that support 3D. A web search for “Playstation 4 3D games” will return websites with lists.

The Avegant device’s 3D function will work with Nvidia 3D Vision games when played on a PC with specific Nvidia GPUs.

You can check out the full list of games available here:

Head tracking will work with certain PC games in which a mouse can be used to look right and left or up and down. We have only tested with the following games though:

Overwatch,
Tomb Raider
Doom

Problems playing copy-protected video on Avegant video headset

When trying to play back copy-protected videos such as movies purchased on iTunes or Play Movie Store and downloaded to the smart device, you may see a dialog box with an error stating that the movie cannot be played back on the connected device (Avegant video headset), or is not authorized to playback on the connected device.

Workaround
Switch Avegant video headset off and turn it back on. If it still does not work, switch Avegant video headset off, unplug and re-insert the HDMI cable from the Avegant video headset. If it still does not work, try using another HDMI cable.

Plugged into an HDMI source but only see default test screen

There could be a number of reasons why this is happening.

Possible reasons:

You are trying to play Blu-Ray 3D content
Your HDMI cable is bad ( test with other devices )
Your HDMI adapter is bad ( test with other devices )
You are playing content that can't scale down to 720P
You are playing content from a phone/device that is not compatible ( See compatibility list )
Your phone/media device does not support video out
Troubleshooting:

Try another HDMI cable
Make sure your device is compatible
Try other media devices
Turn off the Avegant video headset and unplug the HDMI cable. Check your HDMI source to make sure it’s output is set to 720p. Most HDMI devices should automatically sense that the device is 720p and set itself accordingly, but in case it does not, you may want to check the display settings or turn the device off and then on again.

Display
Screen corners seem to be cut off or not in focus

The picture may not be converged properly. Make sure the device is fitted properly to your head. The nose bridge should fit and secure on the top bridge of your nose and the lenses should be very close to your eye so that your eyelashes almost touch.

While on the test screem (default screen)

Position each eye such that the two images converge into one single, screen with square corners on the left and right sides.

Focus each respective eye by rotating the lens. It may help to close one eye and focus each lens respectively

Finally, closing one eye at a time turn the diopter focusing adjustments to see a sharp image.

Audio
How well does the Avegant video headset work while in a plane?

The combination of the over-the-ear design and the seal created by the headband spring tension provides excellent noise isolation allowing you to concentrate on your media, not ambient noise.

I can see the video, but there is no sound

Check your volume control by pressing the top button on the left ear can a few times. If you still do not hear sound, turn the Avegant video headset off, unplug the HDMI cable, turn it on, then plug the HDMI cable back in.

Be sure to that your device is not on silent mode. On iOS you would need to toggle the audio switch to on.

Using the Avegant video headset as a pair of audio headphones.

Cable needed: Any generic 3.5mm audio cable.

First remove the nosepiece by gently pushing it downward off of the optical unit. With your fingernail or edge of your finger, gently push in the lenses until they click into the optical unit.
Attach the provided magnetic lens cover to the inside of the headband covering the lenses, extend the headband to accommodate your head and slip the device on your head with the headband facing upward.
Plug your audio cable into the recessed 3.5mm audio input and make sure the power is OFF. Plug the other end of the audio jack into your music playback device and adjust volume on that device.

NOTE: The recessed audio input is designed for use with audio cables having a slim, cylindrical housing; Use of cables with other housings may prevent the jack from being fully inserted into the receptacle.
When using as a set of audio-only headphones, the volume buttons on the ear cans do not work.
In audio-only headphone mode, the power is off so volume must be controlled from the playback device or with an optional audio cable with in-line volume controls.

Restoring audio after a phone call comes through on cell phone

If while watching a video and it is interrupted by an incoming phone call. The audio may not resume with the video after the call is terminated.

Workaround
Stop the video, turn off the Avegant video headset and turn it back on, then resume playing the video.

Drones
Head tracking and DJI drones compatibility (April 2017 Update)

April 24, 2017: DJI has removed head tracking compatibility with the Avegant video headset. Video still works though.

Drone compatibility list

DJI Update (4/24/2017): With the latest firmware updates DJI has just removed head tracking compatibility for all their drones when used with the Avegant video headset. Video works fine though.
Drone Compatibility List

DJI Inspire 1 live view setup

As of 4/27/17 Head tracking no longer works with the DJI drones. Video out still works though on the controller that does not have a tablet or phone attached to it.

Before you begin…

Make sure your update your Avegant headset and your Inspire 1 are on the latest revision of software/firmware.
Ensure that your Avegant headset and drone are fully charged.

You will need the following cables/ adapters:

C2G Mini HDMI (M) to HDMI (F) Adapter

Live Camera image on the Avegant headset: A straight connection via HDMI with adapter will work.

DJI’s Inspire 1 supports live image streaming through the HDMI. Copilot support is further enabled (and recommended) through a secondary radio.

-------------------

Using an IOS Tablet: We have not been able to get this to work in our tests. We have heard reports of people making it work but there are so many hub accessories out there that it's impossible to test them all. We the few hubs we have here we were not able to get it to work.

Note: It will work however if you use two controllers using iOS devices.

Using an Android Tablet: We have seen mixed results in our testing. We have seen where some hubs kind of work and some just don't show a picture at all. We saw where some hubs gave you screen goes in and out. Results vary.

Parrot Bebop 1 + 2

Before you Begin…

Update your Avegant video headsets firmware to the latest revision. New firmware versions can be found in the Google Play or Apple store.
Update your drone and radio to the latest revision.
Ensure that your Avegant video headset and drone are fully charged.
Procure the right adapter to connect the drone radio to the Avegant video headsets HDMI cable.
Please ensure that you are taking measures to fully comply with FAA regulations, including flying with a spotter or a co-pilot to maintain line of sight (see https://www.faa.gov/uas/publications/model_aircraft_operators/ for information), and other laws governing drone use.
Parrot Bebop 1+2 Setup

Parrot’s Bebop 1 and 2 support live image streaming through the HDMI port on the optional Skycontroller.
To set up and enable the Avegant video headset with the Bebop and the Skycontroller:

Ensure that both the Avegant video headset and the drone are fully up to date (see: Before you Begin).
Power on and boot the Avegant video headset, drone and Skycontroller
Connect the Avegant video headset via HDMI to the side of the Skycontroller.
Verify that the Avegant video headset is properly receiving a signal from the radio. If all hardware is up to date and powered on, the Avegant video headset should automatically display the perspective of the drone.
Tips for a good experience:

Ensure that the Skycontroller is actively in communication with the drone and tablet before plugging in the Avegant video headset.
Remember that the WiFi connection used by the Bebop builds several hundred milliseconds of latency into the display stack. Expect 250-500ms of latency between the drone’s position and the image that you see.

DJI Phantom 4 Setup

Before you Begin…

Update your Avegant video headset firmware to the latest revision. New firmware versions can be found in the Google Play or Apple store.
Update your drone and radio to the latest revision.
Ensure that your Avegant video headset and drone are fully charged.
Procure the right adapter to connect the drone radio to the Avegant video headset HDMI cable.
Please ensure that you are taking measures to fully comply with FAA regulations, including flying with a spotter or a co-pilot to maintain line of sight (see https://www.faa.gov/uas/publications/model_aircraft_operators/ for information), and other laws governing drone use.
DJI Phantom 4 Setup

DJI’s Phantom 4 supports live image streaming and limited gimbal control through the HDMI. The HDMI output module is required for this functionality.

Tips for a good experience:

Try not to put too much torque on the HDMI connection, lest the connector will fail. In order to prolong the longevity of your HDMI output module, try to relieve long-term strain on the HDMI connection.

April 2017 Update: DJI no longer supports head tracking for third party FPV goggles.

Does the Avegant video headset work with the new Mavic Drone?

The Avegant video headset is not really compatible with the Mavic drone. The only way it sort of works with the Mavic is in WiFi mode plugged directly into the phone/tablet. It has to be on wifi mode or in RF mode with an HDMI-capable tablet -- not just a phone or tablet with MHL/Slimport out -- the tablet must have an ADDITIONAL HDMI-out option. Otherwise, the Avegant video headset won't work with the Mavic.

Keep in mind that in wifi mode the range is highly limited.

3DR Solo Drone Setup

UPDATE 04/26/2017: We got many reports from users that were not able to get the Solo to work with the Avegant video headset. We tested this ourselves and it turns out that 3DR made a change where the Avegant video headset no longer works with it. 3DR states it should work and in their testing the results were mixed. We are working with them to get full compatibility back. We will update this article once this is resolved.

Before you Begin….

Update your Avegant video headset firmware to the latest revision. New firmware versions can be found in the Google Play or Apple store.
Update your drone and radio to the latest revision.
Ensure that your Avegant video headset and drone are fully charged.
Procure the right adapter to connect the drone radio to the Avegant video headset HDMI cable.
Please ensure that you are taking measures to fully comply with FAA regulations, including flying with a spotter or a co-pilot to maintain line of sight (see https://www.faa.gov/uas/publications/model_aircraft_operators/ for information), and other laws governing drone use.
3DR Solo Setup

3DR’s Solo supports live image streaming through the HDMI port on the radio. To set up and enable the Avegant video headset with the Solo:

Ensure that both the Avegant video headset and the drone are fully up to date (see: Before you Begin).
Power on and boot the Avegant video headset and the drone.
Connect the Avegant video headset via HDMI to the back of the Solo’s radio.
Verify that the Avegant video headset is properly receiving a signal from the radio. If all hardware is up to date and powered on, the Avegant video headset should automatically display the perspective of the drone.
Tips for a good experience:

Try not to put too much torque on the HDMI connection, lest the connector will fail. In order to prolong the longevity of your HDMI output module, try to relieve long-term strain on the HDMI connection.
Remember that the WiFi connection used by the Solo builds several hundred milliseconds of latency into the display stack. Expect 250-500ms of latency between the drone’s position and the image that you see.

Content
What kind of 2D content can I watch with the Avegant?

The Avegant can view any HDMI-compliant content. For further information check our compatibility guide.

Does the Avegant work with 3D?

The Avegant works with 720p side-by-side (SBS) 3D content.

Does the Avegant work with 360° content?

Onboard headtracking allows the Avegant to work with 360 degree content. More players and content will be added in the future.